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- Guarantee
We finish your project, whatever it takes.
Around 5–10% of sequencing projects run into a complication. Most providers bill the researcher to fix it. We fix it at our own cost.
- No arguments
- No disputes
- No unexpected invoices
- Sample quality problemsWe troubleshoot, re-extract and re-ship€0.00
- Library prep failureFull redo€0.00
- Not enough sequencing depthImmediate resequencing€0.00
- Reviewer wants a different analysisCustom re-analysis€0.00
- Anything elseWe solve it. No arguments.€0.00
Covered by the 100% Complete Project Guarantee, in every project.
The guarantee in numbers
- 5.6%of samples re-sequenced, all at our cost
- €0extra for any complication in the agreed project
- 3–4×what the hardest projects cost us. We finish them anyway.
- 8minto unblock a sample-quality question mid-project
Complications are rare because we prevent most of them.
We check the design before you spend
A scientist reviews every design first, and sometimes recommends a cheaper method.
We QC before we spend your money
Risky samples are flagged before library prep, while a fix is still cheap.
We absorb the expensive exceptions
Once in a while a project costs us three or four times the plan. We finish it anyway.
What “whatever it takes” looks like.
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Extraction below spec, project upgraded
The first isolation didn’t yield enough high-molecular-weight DNA. We re-isolated for free and moved the project to PacBio HiFi, absorbing the difference.
Extra cost to the lab€0 -
Too dilute to measure, sequenced anyway
The DNA sat below what a fluorometer can read. We ran our low-input recovery workflow and sequenced the samples at no charge.
Extra cost to the lab€0 -
Extra extractions, kept off the bill
Several samples needed another extraction before library prep. We ran them and left them off the invoice.
Extra cost to the lab€0 -
QC before any commitment
They wanted to know whether their samples would work before choosing a sequencing plan. We ran the QC for free.
Cost of the QC€0 -
The buyer who chose the higher price
After negotiating a cheaper quote, they noticed the word “guarantee” had dropped out of it, and went back to the original price to keep it.
Guarantee keptYes -
We talked them out of whole-genome sequencing
A cheaper method answered the lab’s question, so that is what we recommended. They came back later with a bigger project.
Unneeded sequencing sold€0
A failed run costs more than any quote.
Grants have deadlines and some samples can never be collected again. When a run fails, you lose weeks and sometimes material you can’t replace. The invoice is the smallest part of it.
About the guarantee
Do I need to ask for the guarantee?
No. It is part of every project and written into your quote.
What if the problem is caused by my samples?
Still covered. Troubleshooting, re-extraction and re-shipping of problem samples are exactly what the guarantee is for.
Does bioinformatics-only work have the guarantee?
Yes. For analysis projects it covers the analysis and the re-analysis your reviewers ask for.
Start a project that finishes.
Email us about your samples. The design review is free, and the guarantee comes with every quote.
- info@ngsalytics.com Projects, samples and invoices
What to put in your first email
- What your samples are, and how many you have
- The question you want the data to answer
- Your deadline: a paper, a grant or a reviewer
- Anything unusual: low input, FFPE, low biomass